1.1. Right of Withdrawal: You have 14 calendar days from the date of delivery to return any product without justification. The item must be in perfect condition, in its original packaging, unused, with all included accessories and manuals. The process is simple: contact us at [email protected] to receive a prepaid return label and instructions.
1.2. Exchanges for Manufacturing Defects: If the product has a manufacturing defect, you can request an exchange within 30 calendar days after delivery. Send us clear photos of the defect for evaluation. Once confirmed, we will cover all shipping costs and arrange for the replacement or a refund, according to your preference.
1.3. Refund Processing: Refunds will be processed within 5 business days after receiving and verifying the returned item. The amount will be credited to the same payment method used in the purchase. For returns due to dissatisfaction, the return shipping cost will be deducted from the refund amount.
1.4. Products Not Eligible for Return: Customized items, final sale products, and opened items that cannot be resold due to hygiene reasons are not eligible for return, except in cases of manufacturing defects.
2.1. Estimated Delivery Time: For international orders, delivery time ranges from 15 to 35 business days after shipment. In exceptional cases like strikes or customs delays, the timeframe may be extended. For domestic orders, delivery is between 5 and 10 business days.
2.2. Order Tracking: All orders are shipped with a tracking number, which will be provided once your order has been dispatched.
2.3. Delivery Guarantee: We guarantee delivery of all orders. In the event of confirmed loss by the carrier, we will resend the product or issue a full refund.
2.4. Delivery Delays: If your order does not arrive within 90 calendar days after shipment, please contact us so we can investigate and take necessary action.
3.1. Quality Guarantee: All products purchased at Wahzza are covered by a 90-day warranty against manufacturing defects from the delivery date.
3.2. How to Request a Warranty: If the product shows a defect during the warranty period, contact us at [email protected] with a detailed description and photos of the issue. Once confirmed, the item may be replaced or repaired free of charge. If replacement or repair is not possible, a full refund will be offered.
3.3. Warranty Exclusions: Warranty does not cover damages caused by misuse, accidents, or natural wear and tear. Items modified or repaired by third parties without Wahzza's authorization are also excluded.
4. Additional Information
4.1. Customer Support: We are available to answer questions and provide support in Portuguese, Spanish, and English. Contact us via email at [email protected] or WhatsApp +55 44 99982-0821.
4.2. Customer Satisfaction Commitment: At Wahzza, customer satisfaction is our top priority. We are constantly improving our processes to ensure the best shopping experience.
4.3. Transparency and Trust: We are committed to transparency and full compliance with all applicable regulations. When you choose Wahzza, you choose a company that values trust and safety in every step.
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